Privacy Policy

1. Who We Are

TAS Flowrance Group is an Egyptian supplier and exporter of fertilizer products, phosphate materials, industrial minerals, and related bulk commodities.

2. Information We May Collect

The information we collect depends on how you interact with our website and our business team.

2.1 Information You Provide Directly

When you submit a contact form, request a quotation, subscribe to communications, send an email, or contact us through WhatsApp, we may collect:

• Your name.
• Your business email address.
• Your telephone or WhatsApp number.
• Your company name.
• Your country or business location.
• Your job title or department, where provided.
• Product names and required specifications.
• Requested quantity or expected monthly volume.
• Packing, inspection, and quality requirements.
• Destination country, port, and preferred Incoterms.
• Technical, commercial, shipping, or delivery requirements.
• Information included in messages or attached documents.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Approximate geographic region.
• Referring website or search engine.
• Pages viewed and time spent on the website.
• Date and time of access.
• Navigation paths and website interactions.
• Security, diagnostic, error, and server-log data.
• Cookie identifiers and similar technical data.

This information is primarily used to operate, protect, measure, and improve our website.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and quotation requests.
• Prepare commercial offers and technical responses.
• Identify suitable product grades and specifications.
• Communicate about pricing, quantities, packing, inspection, shipping, and delivery.
• Coordinate export, logistics, and destination-port requirements.
• Verify prospective business customers and counterparties.
• Maintain records of business correspondence and negotiations.
• Establish, manage, or perform a commercial relationship.
• Provide requested company profiles, technical documents, or product information.
• Improve website content, navigation, performance, and user experience.
• Measure website traffic and page performance.
• Detect spam, fraud, malicious activity, and technical misuse.
• Comply with applicable contractual, legal, tax, accounting, and regulatory obligations.
• Establish, exercise, or defend legal rights and claims.
• Send permitted business or marketing communications.

Information submitted through our forms will not knowingly be used for unrelated purposes without an appropriate legal basis.

4. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may process information based on:

• Consent: Where you voluntarily submit information or agree to optional cookies or communications.
• Pre-contractual steps: Where processing is necessary to answer an inquiry, prepare a quotation, or discuss a possible transaction.
• Contractual necessity: Where information is needed to perform or manage an agreement.
• Legitimate interests: Where processing is reasonably necessary to operate, protect, improve, and promote our business.
• Legal obligations: Where information must be retained or disclosed to comply with applicable law.
• Legal claims: Where processing is necessary to establish, exercise, or defend legal rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. Contact Forms and Business Inquiries

Information submitted through our contact and quotation forms is used to review and respond to your request.

To prepare an accurate response, we may request additional information such as:

• Product specifications and required analysis.
• Order quantity or monthly supply volume.
• Packing and labelling requirements.
• Destination country and port.
• Inspection or laboratory requirements.
• Requested delivery schedule.
• Preferred Incoterms.
• Company registration or business-verification details.

Submitting an inquiry or quotation form does not create a binding supply contract, agency relationship, or obligation to accept an order.

6. Email and WhatsApp Communications

When you contact us by email or WhatsApp, the communication may be processed and stored by the relevant service provider according to its own terms and privacy practices.

Information transmitted through third-party messaging services may be processed outside your country.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember user preferences.
• Improve website security.
• Measure website performance.
• Understand visitor behaviour.
• Detect errors, abuse, and automated traffic.
• Support analytics and optional marketing functions.

Cookies may include:

• Strictly necessary cookies: Required for website operation and security.
• Analytics cookies: Used to understand how visitors interact with the website.
• Preference cookies: Used to remember selected settings.
• Marketing cookies: Used only where relevant tools are enabled and permitted.

Where legally required, non-essential cookies should not be activated until the visitor provides consent.

You can manage or delete cookies using your browser settings or any cookie-consent controls provided on our website. Blocking certain cookies may affect website functionality.

8. Google Analytics and MonsterInsights

We may use Google Analytics through MonsterInsights to measure website traffic and understand how visitors use our pages.

Analytics information may include device information, approximate location, referring source, pages viewed, session activity, and website interactions.

We do not intentionally submit names, email addresses, telephone numbers, or other directly identifying information to Google Analytics.

Depending on website configuration and applicable law, analytics data may be collected after consent or processed using available privacy-focused settings.

9. Cloudflare and Website Security

Our website may use Cloudflare services for:

• Content delivery and website performance.
• Network and application security.
• Protection against malicious traffic.
• Bot, spam, and abuse detection.
• Distributed denial-of-service protection.
• DNS and related infrastructure services.

Cloudflare may process technical information such as IP addresses, request information, security events, and browser or device data while providing these services.

10. How We Share Information

We do not sell or rent personal information.

We may disclose limited information to:

• Authorized TAS Flowrance employees and representatives.
• Hosting, security, analytics, email, and technology providers.
• Shipping, inspection, laboratory, logistics, and customs-service providers.
• Professional advisers such as lawyers, auditors, accountants, and consultants.
• Government authorities, courts, regulators, or law-enforcement bodies where legally required.
• A legitimate buyer, successor, or adviser in connection with a restructuring, merger, or business transfer.

Service providers should receive only the information reasonably necessary to perform their assigned services.

We may also share aggregated or anonymized information that does not reasonably identify an individual.

11. International Data Transfers

TAS Flowrance serves international customers, and some of our service providers may operate systems, offices, or servers outside Egypt.

Personal information may therefore be processed in countries whose data-protection laws differ from those in your country.

Where required, we take reasonable steps to use lawful transfer mechanisms and appropriate contractual, technical, or organizational safeguards.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• The nature and status of the inquiry.
• Whether a quotation, transaction, or contract follows.
• The duration of the commercial relationship.
• Accounting, tax, customs, export, or regulatory requirements.
• Fraud prevention and security needs.
• Applicable limitation periods.
• The need to establish, exercise, or defend legal claims.

Information that is no longer needed should be deleted, anonymized, or archived where continued retention is legally required.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access.
• Unlawful disclosure.
• Accidental loss.
• Alteration or misuse.
• Unauthorized destruction.

Safeguards may include HTTPS encryption, access controls, security monitoring, backups, firewall protection, and restricted administrative access.

No internet transmission method or data-storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion in certain circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Withdraw consent where processing relies on consent.
• Request a portable copy of information you provided.
• Opt out of direct marketing communications.
• Submit a complaint to an appropriate data-protection authority.

These rights may be subject to legal exceptions, identity verification, and record-retention requirements.

To submit a request, email info@tasflowrance.com .

Please provide enough information for us to identify the relevant records. We may request reasonable evidence of identity before completing a request.

15. Marketing Communications

We may send commercial or informational communications where:

• The recipient requested the communication.
• The communication relates to an inquiry or business relationship.
• Consent has been provided where required.
• Another lawful basis permits the communication.

You may opt out by using an unsubscribe option, where available, or by contacting info@tasflowrance.com .

Administrative, contractual, legal, transactional, and security communications may still be sent when necessary.

16. External Websites and Third-Party Services

Our website may contain links to external websites, messaging services, social-media platforms, inspection providers, logistics providers, or other third parties.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

You should review the relevant third party’s privacy policy before submitting information to that service.

17. Children’s Privacy

Our website and products are intended for businesses, procurement professionals, and other professional users.

The website is not directed to children, and we do not knowingly collect personal information from children.

If we become aware that information was submitted by a child without appropriate authorization, we will take reasonable steps to delete it.

18. Automated Decision-Making

We do not currently use personal information submitted through our website to make decisions producing legal or similarly significant effects through solely automated processing.

Automated security tools may be used to identify spam, abusive activity, automated bots, fraud, or malicious traffic.

19. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Website functionality changes.
• New service providers or tools are introduced.
• Our information-handling practices change.
• Legal or regulatory requirements change.

The updated version will be published on this page with a revised “Last Updated” date.

Material changes may also be communicated through an appropriate website notice where required.

20. Contact Us

For questions, requests, complaints, or concerns about this Privacy Policy or the handling of personal information, contact: